We are running Office 365 Pro Plus with the SAS Add-in 7.1 for Microsoft Office (32-bit) on Windows 10. A few users are experiencing a problem where Excel will not load the add-in. The add-in loads in other Office applications, just not in Excel. If we go into the disabled add-ins and try to re-enable the SAS Office add-in, it simply will not re-enable. If someone else logs on to the machine it works fine.
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Oct 13, 2017 Dear @nhvdwalt, @JuanSOCS, @Damo. The issue is intermittent. I raised a ticket with SAS Support. And they suggested. Close all SAS and Microsoft Office applications, including Outlook.
At first, I thought this was a SAS issue, so I reinstalled all the SAS components on the machines having the issue. That did nothing to fix the issue. I then tried doing a quick repair of Office, followed by an online repair, and neither of those options helped. I finally reinstalled Office and that seemed to fix the problem, so I closed the ticket. Two days later the problem was back.
Given that reinstalling SAS did not seem to have any impact, whereas reinstalling Office worked for at least a couple of days, I would say this seems to be more of an Office issue.
Has anyone else seen this behavior? Any idea on how to resolve the problem?
Sas Import Missing Microsoft Office Component
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Sas Office 365
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